we're hoping the site is intuitive, but incase we didn't cover all our bases, here's a little guide:
ADDING TO CART (or as we call it, "THE STASH")
VIEWING CART / PLACING ORDER
easy as pie! :)
while many sites give you the option to “continue as guest”, you still have to fill in your details every time you place an order. Signing up is easy and your account can be used for things like tracking or cancelling your order. We do have one thing we like to tell people about – THE JUST BECAUSE GIVEAWAYS. Basically, we do Instagram giveaways whenever we feel like it - have a look at our Instagram page to see what we’re talking about. You can opt out of these during the sign up process or under "edit my deets" in "MY ACCOUNT".
no problem! just place a new order. If multiple orders are placed with 24 hours of each other, they will be shipped together.
'PROCESING' simply means we’re getting it ready for you. Once it’s shipped, your account will reflect the status as 'SHIPPED'.
quite simply, ‘human error’. Sometimes we may mess up and list something that isn’t available. While this is very rare, if it happens, we will contact you to let you know that we’ve cancelled the order - with our deepest apologies and a refund of course. If you have multiple pieces, we will ship the available ones to you.
changing your order is easy – just cancel the existing one using the steps mentioned above and place a new order. Just make sure you change your mind within 10 hours of placing the original order!
orders usually ship within 2 business days. Delivery should take about 5 - 7 business days within India and 7 - 10 business days for international orders. If for some reason it’s going to take longer, we will let you know. We are not responsible for any loss or damage to the package once it has been shipped.
we do indeed! Sometimes duties may be applicable as per your country’s customs rules, even though this is not always the case. If that happens, our courier service will get in touch with you to organise the payment directly.
we offer worldwide free shipping!
we make a very limited number of pieces so exchanges become a bit tricky which is why we can’t offer them. so if you see something in the catalogue and are 95% sure you want it, we’d like to help you make up that nagging 5%. Send your questions to firstname.lastname@example.org and we can send you more information.
our pieces are quite delicate. This is something we mention over and over again because we want you to know the ‘nature of the beast’, so to speak. For this reason, we include repair kits with every piece as beads and sequins could fall off sometimes. Have a look at our ‘LOVE IT’ page to see how best to treat your piece. We go through pretty strict quality control measures, so we’ll never send you something that isn't as perfect as we can make it. If you still think you’d like to return your piece due to damage, just visit our ‘RETURNS’ page and follow the steps.
we accept Visa, Mastercard, Diners, AmEx credit cards as well as all Debit Cards including Maestro. We also accept multiple net banking options.
yes, very. That’s Thefft does not store your credit/debt card information. All our payments are made through PayU India, India’s leading and most secure payment gateway. PayU is used by several leading eStores including Jabong, SnapDeal, BookMyShow, PepperFry etc. You can view their privacy policies here.
only one - every time you cancel an order, 4% is deducted from the total order amount as a transaction fee which goes directly to the bank.
while all our prices are listed in Indian Rupees (INR), once you get to the payment part, it’ll automatically convert it to your local currency.