frequently asked questions

we're hoping the site is intuitive, but incase we didn't cover all our bases, here's a little guide:

ADDING TO CART (or as we call it, "THE STASH")

  1. Click on the item you want on the main product page (eg. tops/ dresses).
  2. Click on the size you want (a little dotted line will appear around it).
  3. Click on the colour icon (a little dotted line will appear around it).
  4. Click on "STEAL IT" and the item is added to your stash!

 

VIEWING CART / PLACING ORDER

  1. On the left hand side of the page in the navigation, you will see "MY STASH", click on it to view the items in your cart.
  2. Click on the big "BUY NOW" pink button and et voilà, you're on your way to owning those lovelies.


easy as pie! :)

while many sites give you the option to “continue as guest”, you still have to fill in your details every time you place an order.  Signing up is easy and your account can be used for things like tracking or cancelling your order.  We do have one thing we like to tell people about – THE JUST BECAUSE GIVEAWAYS.  Basically, we do Instagram giveaways whenever we feel like it - have a look at our Instagram page to see what we’re talking about.  You can opt out of these during the sign up process or under "edit my deets" in "MY ACCOUNT".

buying online is a scary thing when it comes to sizes.  Have a look at our 'SIZE UP' page – this page has a measurement chart that will help you figure out what size you are - small, medium or large. 

now you’ll get an email from us confirming your order.  This email will have your order summary and a link to your ‘MY ACCOUNT' page.  Click on it to - check the status, view and track your order.

no problem!  just place a new order.  If multiple orders are placed with 24 hours of each other, they will be shipped together. 

your order confirmation will be emailed to you on the email account you provided at the time of registering with us. If you still haven’t received it after 24 hours of payment, email us at hello@thatsthefft.com.  The status of your order is also available on your 'MY ACCOUNT' page.

'PROCESING' simply means we’re getting it ready for you.  Once it’s shipped, your account will reflect the status as 'SHIPPED'. 

quite simply, ‘human error’.  Sometimes we may mess up and list something that isn’t available.  While this is very rare, if it happens, we will contact you to let you know that we’ve cancelled the order - with our deepest apologies and a refund of course.  If you have multiple pieces, we will ship the available ones to you.

just log into your 'MY ACCOUNT' and press the 'Cancel Order' button within 10 hours of placing the order.  After 10 hours, the “Cancel Order” button will not work. 

changing your order is easy – just cancel the existing one using the steps mentioned above and place a new order.  Just make sure you change your mind within 10 hours of placing the original order!

orders usually ship within 2 business days. Delivery should take about 5 - 7 business days within India and 7 - 10 business days for international orders.  If for some reason it’s going to take longer, we will let you know.  We are not responsible for any loss or damage to the package once it has been shipped.

we do indeed!  Sometimes duties may be applicable as per your country’s customs rules, even though this is not always the case.  If that happens, our courier service will get in touch with you to organise the payment directly.

we offer worldwide free shipping!

no problem!  Just go to ‘edit my details’ in your ‘MY ACCOUNT’ page and unselect the option to be taken off the giveaway list.

when you register with us, we send you an email with your password.  You can also visit our login page and click on ‘Forgot Password’ and we’ll send you an email with a link to reset your password.

we make a very limited number of pieces so exchanges become a bit tricky which is why we can’t offer them.  so if you see something in the catalogue and are 95% sure you want it, we’d like to help you make up that nagging 5%.  Send your questions to hello@thatsthefft.com and we can send you more information.

our pieces are quite delicate.  This is something we mention over and over again because we want you to know the ‘nature of the beast’, so to speak.  For this reason, we include repair kits with every piece as beads and sequins could fall off sometimes.  Have a look at our ‘LOVE IT’ page to see how best to treat your piece.  We go through pretty strict quality control measures, so we’ll never send you something that isn't as perfect as we can make it.  If you still think you’d like to return your piece due to damage, just visit our ‘RETURNS’ page and follow the steps.

we accept Visa, Mastercard, Diners, AmEx credit cards as well as all Debit Cards including Maestro.  We also accept multiple net banking options. 

yes, very.  That’s Thefft does not store your credit/debt card information.  All our payments are made through PayU India, India’s leading and most secure payment gateway.  PayU is used by several leading eStores including Jabong, SnapDeal, BookMyShow, PepperFry etc.  You can view their privacy policies here.

only one - every time you cancel an order, 4% is deducted from the total order amount as a transaction fee which goes directly to the bank.

while all our prices are listed in Indian Rupees (INR), once you get to the payment part, it’ll automatically convert it to your local currency.

absolutely!  contact us on +91 8130 409 995 or mihika@thatsthefft.com for more information.

SAM WEB STUDIO
Website Designing Company Web Development Company India